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December 6, 2009

Optus launches new voice to text service

Allows customers to convert spoken voicemail messages into text

By CBR Staff Writer

Optus has launched a new Voice to Text service that allows customers to convert spoken VoiceMail messages into text and receive them as a text message on their mobile phone.

The company claims that instead of customers having to listen to their VoiceMail message to capture important information, a text message of the VoiceMail will automatically be sent to a customer’s mobile phone. Once read, the message can be replied to, forwarded and saved.

Anandh Maistry, vice president of SpinVox Asia Pacific, said: “This deal not only brings voicemail to text to Optus mobile customers it also adds to the millions of SpinVox users on five continents who are already enjoying the power of reading their voice messages. Voice to text is a truly exciting category of voice service which is spreading across the globe at an impressive rate and is now the fastest-growing network service since SMS.”

The company said that SpinVox is its Voice Message Conversion System (VMCS), which works by combining speech technologies with a live-learning language process to convert speech into text.

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Jim Jaques, marketing director of Optus Consumer, said: “Optus Voice to Text service is the simple and convenient way to receive a message when you miss a call. Whether you’re in a business meeting or you’ve got your hands full with children at the supermarket, sometimes you just can’t answer the phone and instantly reading an important message on your mobile can make life much easier.”

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