The launch is part of a six-month plan by BMC to produce service management software that will show administrators end-to-end views of transactions, and identify where a specific problem lies that could lead to a degradation or failure in a business service. These views can be drilled into to reveal the detailed state of transactions down at the component level, and from there it will increasingly become possible to automatically launch problem-resolution processes as BMC adds more features to the product set.
First up, and launched today, is a Transaction Analyzer that has been built on the popular MainView mainframe systems software and is designed to deliver mainframe diagnostics for root cause analysis. It tracks transactions across z/OS-based operating systems platforms, correlating real transaction information from different subsystems with the path taken in the logical order by unit of work. It supports CICS, IMS, and DB2.
Joining it is a new BMC Transaction Management Application Response Time system, which replaces the existing Patrol End to End software application. It uses synthetic transactions to measure transaction response time and end-to-end user experience. In doing so, it can capture session details for diagnosis of failed transactions.
Think of it as a system for transaction triage, said Peter Armstrong, BMC’s corporate strategist, adding that the products planned for this series will help administrators identify, isolate, and then prioritize fixes with an overall aim to quicken the time to resolution for cross-domain end-to-end transactions. The task is to find a problem fast, and then to be able to drill down into that problem to identify it as one associated with a storage component in an HTTP server, say, and then to prioritize a fix accordingly, he said.