Human Resources departments could soon be relying on cognitive computing during their hiring process according to a new study from IBM.
IBM found that cognitive computing could assist HR with a range of applications, including hiring, managing employee performance, and managing employee engagement.
The new report ‘Extending expertise: How cognitive computing is transforming HR and the employee experience’ surveyed 6,000 executives from across the globe.
The report found that, 5% of CEO’s surveyed believe that cognitive technologies will greatly enhance HR departments. Similarly, 50% of HR executives believe key roles will be affected by cognitive computing.
Susan Steele, Executive Partner, Global Talent and Engagement, IBM Global Business Services, said: “We’re seeing cognitive emerge to improve decision making and expand the HR function and complement existing processes.”
“Cognitive technology is being rapidly developed, deployed and replicated in the HR environment across industries to assist in transforming and enhancing the end-to-end employee experience.”
IBM found that cognitive technologies are most likely to help predominantly with talent acquisition, talent development, and HR operations, due to the technology’s ability to compute complex and information-heavy decisions. Cognitive computing will also prove beneficial to functions that experience frequent use, allowing the machine to learn from patterns.
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The survey also identified several key problems that currently exist in businesses that could be improved with cognitive computing. 40% believe there is a slow transformation of skills, 39% thought the HR process was overly complicated, 39% thought labour was misaligned, 38% saw a lack of agility in adjusting to change, and 35% believed HR was too slow to respond.
Bob Schultz, General Manager, IBM Talent Management Solutions “Cognitive solutions not only offer huge benefits for HR, they also improve the employee’s experience.”
“Imagine candidates having career paths recommended –paths aligned to their goals and skills at the touch of a button. Cognitive Talent Management solutions save valuable time and improve the employee experience so that everyone can focus on what really matters.”
IBM believes that these changes could start affecting HR departments in just the next three years.
