Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed and surveyed customers with experience using Slack.
Prior to using Slack, the interviewed and surveyed organizations used email and chat tools siloed across business functions. For example, the developer and engineering teams used different communication and chat tools compared to the sales and support teams. Therefore, companies were looking for ways to improve communication, improve productivity and efficiency, and improve organizational culture.
The interviewed and surveyed organizations decided to deploy Slack due to its ability to enable a remote workforce and strong culture (e.g., by making the transition to remote work easier, allowing for synchronous and asynchronous work, and maintaining and improving company culture) and its extensibility and ease of integrating other business and engineering applications.
This resulted in significant benefits, as detailed in this case study. With Slack, organizations improved productivity, saved costs by sunsetting legacy tools, accelerated revenue, and improved recruiting and retention of employees.