Your managed service is running like a well-oiled machine – every system under management is inventoried and up-to-date, you have the ability to support each one remotely, and you already use automation to address minor issues. In essence, you have a predictable and profitable managed service offering that works.
But the rise in cyberattacks targeting small and medium-sized business (SMB) – which we define as businesses with less than 250 employees – demand that SMB organizations (and, therefore the MSPs they outsource their IT to) proactively protect against cyberattacks. The good news is that you already have some security components built into your offering (e.g., patch management), but simply addressing one or two aspects of security is not an effective means of keeping cybercriminals out of your customer’s networks.
MSPs need to start taking a security-first approach to every service they offer. This goes beyond the security services you offer to your customers — it needs to start with your remote monitoring and management (RMM) solution. An RMM is essential for you to deliver services to your clients, and the right solution can ensure that security is woven in your daily activities. If you choose to create a separate security offering, there are three primary reasons why you should have security embedded into your RMM.