The KPIs You Should Be Measuring but Probably Aren’t: 4 Essential KPIs for the Business Owner

By ConnectWise

Managed service providers (MSPs) are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable. Software-as-a-Service (SaaS) is one of the fastestgrowing MSP segments. MSPs are not replacing IT departments. They are seen as partners, working in concert with them. When a client leaves an MSP partner, they’re almost certainly going to a competitor. . The move towards SaaS lowers the barriers to changing providers further. This eBook sets out to educate on the subject of how MSPs can measure performance and evaluate their relationships with clients, delight those clients, and increase loyalty. Download to find out more.

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