Visit a quick-service restaurant, movie theater, or other busy retailer, and you’ll likely find a self-service kiosk. It might be a freestanding display where you can browse the merchant’s offerings, or a tableside tablet where you can order food and pay your bill. This proliferation of digital solutions is part of a larger trend toward retail automation. Kiosks and other technologies are critical for maintaining profitability in the face of rising labor costs and increasingly complex customer expectations.
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