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A break/fix IT service model is both unpredictable and unsustainable — for both service providers and their clients. Using this model, you’re only aware of problems when your clients notice them, when issues become critical and require immediate attention. This lack of control and consistency prevents you from growing your business and providing the best service possible to your clients.
Resolving an IT issue when trouble has already occurred is innately more difficult and costly than preventing these issues in the first place. And if your clients only need your skills when something goes wrong, they’ll associate you with system failure and the hassle of business disruption. With the break/fix system, they have to first recognise there’s a problem, then call you and arrange a time to fix it.
