The goal of digital transformation is a superior customer experience. But that deceptively simple goal requires changes, first to enable employees, second in business processes, and third in optimization/agility. All of these changes require a high-performance, reliable, and most importantly flexible network. The transformed network is the foundation which underpins and facilitates digital transformation for businesses in the cloud era. It enables business efficiencies as well as bringing benefits to the IT department.
In the third part of our series on network transformation, we will discuss a number of best practices for the IT department and business overall. This includes universal steps and an emphasis on comprehensive planning to ensure minimal disruption to normal business services and remaining focused on the ultimate goal, which is superior customer satisfaction.