Evolution of Telecom Billing: From Inflexibility to Dynamic Customer-Centric Practices

By GlobalData

GlobalData, in conjunction with Amdocs, conducted a comprehensive end-user survey looking at the evolution of telecom billing. The findings from the survey challenge long-held beliefs about billing in the telecom sector.
Download the report to discover:
- Why over 55% of customers feel locked into inflexible billing plans
- Why a staggering 70% would switch providers for more adaptable options
- Learn how enterprises echo this sentiment, with many willing to pay a premium for increased billing flexibility

This report is an eye-opener for CSPs, revealing the urgent need to shift towards more dynamic, customer-centric billing practices. To gain valuable insights and strategies for aligning your billing system with modern consumer demands, download the report here:

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