View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
Sponsored by AWS

Enable Contact Center Agents to Work from Wherever They Need to Be

A greater focus on customer experience is driving businesses into a new era for contact centers— where global teams of agents are empowered by technology to maximize their productivity, delight customers, and create competitive differentiation.

The contact center is often the first or most urgent of your customer touch points, serving as a 24/7 global face and voice of the company. As such, businesses are increasingly finding ways to incorporate contact centers into the larger customer experience—transforming them into profit centers and ensuring they reflect the company’s values, messaging, and commitment to service.

To effectively and securely meet these needs, businesses are employing fast-growing global fleets of both centralized and remote workers. However, this paradigm shift has raised several challenging technology questions for contact center leaders, such as: How do I rapidly enable my agents to work from home effectively? How do I quickly onboard new agents to meet unprecedented spikes in call volume? How do I maintain compliance with government regulations and security best practices from a remote environment?

Free White Paper

Enable Contact Center Agents to Work from Wherever They Need to Be


Enable Contact Center Agents to Work from Wherever They Need to Be

Enter your details to receive the free white paper:

By downloading this whitepaper, you acknowledge that New Statesman Media Group may share your information with our white paper partners/sponsors who may contact you directly with information on their products and services.


Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications.  Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.


Websites in our network
NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
I consent to New Statesman Media Group collecting my details provided via this form in accordance with the Privacy Policy