Organizations have had to ensure operational continuity for their businesses during the course of intense economic disruption. But what’s next?
The shift to work from home (WFH) happened for most organizations in a matter of days. In addition to trying to ensure both customer and employee user experiences, and improve security, many businesses have had to deal with frozen budgets and limited resources.
But with every economic disruption comes an opportunity to turn an obstacle into a competitive advantage. And today, this means using digital technologies to interact and transact with customers in faster and less expensive ways.