In the new digital ecosystem, the challenge for Professional Services firms is to offer expertise as a service by incorporating new business models that create the greatest possible value for their customers. At the same time, they need to differentiate themselves in a way that builds and preserves the long-lasting client relationships upon which they rely.
To achieve this and thrive, successful firms have to master three significant business model challenges: drive outcome-based engagements, provide affordable lifecycle services (knowledge as a service), and tap into infinite capacity by sourcing work through talent networks.
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