Building empathy into retail contact centers

White Paper

Building empathy into retail contact centers

By Hexaware-Technologies

Building empathy into retail contact centers

By Hexaware-Technologies

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The retail sector is central to any nation’s economy. But it is changing as consumers accelerate their move to online shopping, causing major problems for bricks and mortar retailers.

The move online is not a zero-sum game. Retailers are faced with extra costs such as delivery and, crucially, returns. Manufacturers have to endure greater competition in the major marketplaces of Amazon and Alibaba, competition which inevitably erodes already thin profit margins…

Building empathy into retail contact centers

Building empathy into retail contact centers

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