
Building empathy into retail contact centers
The retail sector is central to any nation’s economy. But it is changing as consumers accelerate their move to online shopping, causing major problems for bricks and mortar retailers...
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Backed by deep domain expertise and strong technology innovation, its mission is to transform how IT services are delivered and be the first IT services company in the world where half the workforce is digital.
Hexaware’s three-pronged strategy of Automate Everything ®, Cloudify Everything ® and Transform Customer Experiences ® endeavours to leverage human-machine collaboration to drive business transformation using human creativity and intellect. It has a solid proven history of close to three decades of delivery excellence in all time, language and regulatory zones.
Hexaware’s focus is on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. It enables future-ready organisations and market leaders to achieve agility, resilience and business transformation with sustainable cost takeout outcomes. It aims to create lasting business value by helping clients offer engaging customer experiences powered by strategic cloud computing and digital enablement. Digitalisation is pivotal to their business transformation engagements with customers.
Hexaware helps organisations leverage the possibilities of the cloud with legacy application modernisation as the key construct. The modernisation and re-platforming of existing systems is driven by automation, agile development and best practices. Engineering excellence and customer-centricity help achieve truly scalable digital transformation. Hexaware’s enterprise-level cloud adoption platform Amaze® brings to the table an accelerated approach for organizations looking at a cloud-first and cloud-smart strategy for business transformation. The Amaze® suite works on transformation at the core encompassing the application, data and infrastructure landscapes. Amaze® helps businesses leverage automation to make the most of their cloud journey and achieve competitive advantage.
Hexaware’s best-in-class IPs and accelerators, accentuated by technology leadership, industry experience, and flexible engagement frameworks backed by a partnership approach and modern delivery paradigm, help set the stage for sustainable growth and accelerated ROI.
Hexaware serves customers in banking, financial services, capital markets, healthcare, insurance, manufacturing, retail, education, telecom, hi-tech and professional services (tax, audit, accounting and legal), travel, transportation and logistics. It delivers highly evolved services in rapid application prototyping, development and deployment; build, migrate and run cloud solutions; automation-based application support; enterprise solutions for digitizing the back office; customer experience transformation; business intelligence and analytics; digital assurance (testing); infrastructure management services; and business process services.
The retail sector is central to any nation’s economy. But it is changing as consumers accelerate their move to online shopping, causing major problems for bricks and mortar retailers...
Optimizing the spend for the right marketing channel, targeted at the right market, is very important. More so in today’s times, with multiple channels generating huge volumes of very valuable customer data. Engaging the right audience in the right way can determine the success or failure of businesses.
This case study outlines how Hexaware helped one of the world’s largest transportation equipment manufacturers and commercial vehicle distributors harness AI and ML in its efforts to create a more data-driven production line operation.
The unmatched advantages offered by the cloud have accelerated the adoption of cloud HCM platforms across large enterprises and SMBs. The pandemic has further made it imperative to invest in cloud technologies facilitating people to work remotely with minimum disruption to productivity and employee experience.
APIfication has become one of the important levers for Enterprise Digital Transformation and has been quite beneficial to several enterprises in many ways for effective Digitization, be it for cost reduction, enhanced internal and external communication between systems, omni-channel experience, and so on…
Eswar Venkatachalam is Senior Vice President and Global Head of Travel, Transportation, Hospitality, and Logistics Industries at Hexaware. He has 25+ years of consulting experience, including 15 years of t ravel industry experience in providing consulting services to clients in IT strategy, product development, IT transformation, product implementation, and application development.
The impact of the COVID-19 pandemic on the operations of clinical trials across the globe is grave. Pharma and clinical research companies are trying to mitigate the challenges. The operations in the clinical trial space have stalled due to the fear of cross-infection. The healthcare industry has a two-pronged strategy to mitigate the effects of the pandemic a) assessment of the current situation b) the optimal way forward.
Environmental, Social & Governance (ESG) touches every area of investor decision-making (Front Office, Middle Office, Back Office). Investments coupled with sustainable business outcomes are modelled to adapt to the changing ecosystem. Infusing ESG metrics to your business environment will ensure optimum transparency in operations and potential opportunities fueling growth.
This IDC Technology Spotlight examines the use of autonomous testing by quality assurance (QA) teams and explores the role that autonomous testing services can play in aiding organisations with enhancing and streamlining their QA activities.
Have you ever come across a requirement that you really need and feels like a small implementation but then when you try to create it, you realise that it requires more time than you would like it to take? Well, that is the world of code. What if we told you that your hassles need not be a cause for worry any longer because Low-Code, No-Code Platforms are here to take them for you!
Collab helps firms orchestrate complex engagements with their clients through an entire lifecycle - from onboarding to conclusion.
Hexaware’s head of CSR, Logabiraman Sekar, speaks to CPO Vishwanath Joshi about how leading tech firms should play a pivotal role in shaping a better world through corporate social responsibility
By Logabiraman SekarManufacturers are pursuing direct relationships with end-consumers, embracing B2B2C business models to leverage data and better serve customers. But what steps need to be in place – and where do the main challenges and pain points lie?
By Pete BardenAmid rapid digitalisation, how can enterprises drive immersive touchpoints at every stage of the consumer journey and transform their customers into brand ambassadors?
By Pete BardenArtificial intelligence and machine learning have reached enterprise maturity – no longer just flashy add-ons, they are essential components in information architecture. Businesses across all industries can harness these technologies, but, as Hexaware’s Vaidya JR points out, they must have a clear picture of their strategic and business goals before implementation.
By Thom AtkinsonA bigger organisation does not necessarily make for a better one, with M&A benefits often undermined by the unsuccessful integration and alignment of HR practises and processes. Hexaware’s Madhavi Mallineni discusses the technology and techniques enabling enterprises to overcome such challenges.
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