GlobalData

Evolution of Telecom Billing: From Inflexibility to Dynamic Customer-Centric Practices

GlobalData, in conjunction with Amdocs, conducted a comprehensive end-user survey looking at the evolution of telecom billing. The findings from the survey challenge long-held beliefs about billing in the telecom sector. Download the report to discover: - Why over 55% of customers feel locked into inflexible billing plans - Why a staggering 70% would switch providers for more adaptable options - Learn how enterprises echo this sentiment, with many willing to pay a premium for increased billing flexibility This report is an eye-opener for CSPs, revealing the urgent need to shift towards more dynamic, customer-centric billing practices. To gain valuable insights and strategies for aligning your billing system with modern consumer demands, download the report here:

The Complex Environment Facing Financial Services

The financial services industry is in a state of flux. The global landscape shift caused by the pandemic caught the sector off-guard and accelerated the need to abandon conformity and transform to meet the needs of a new digitally-driven world. The sector is at a tipping point in its embrace of digital transformation, and disruptive technologies such as Artificial Intelligence (AI), Machine Learning (ML), cloud services, advanced analytics and blockchain are leading the way in enabling new services and capabilities. However, new technologies bring new challenges, new opportunities and further compliance responsibilities. Download our new research report to learn about the future of the banking/insurance and what it means for cybersecurity as institutions seek to manage risk, secure technology, and drive innovation.

Turning Failures into Successes: Maximizing Subscription Revenue by Recovering Failed Payments

As businesses with subscription or membership-based business models seek to secure consistent revenue growth, losing customers due to passive (involuntary) churn as a result of an error processing a subscription, recurring payment is something they cannot afford. Download this GlobalData paper, sponsored by Vindicia to understand the full impacts of passive churn on your business, as well as how to mitigate against it and minimise its negative impact.

Full visibility and real-time threat response: Helping retailers achieve proactive IT Security

The risk of a cyberattack, and its potential consequences, are a persistent threat for the retail industry. The risk is an additional worry on top of today’s significant current concerns: inflation, supply chain challenges, the impact of global conflicts and the ever-greater importance of e-commerce, which have all led to fundamental shifts in the demands on retailers' IT departments. Such are the challenges that not all of them are always adequately dealt with. With obsolete technology, a lack of visibility of the overall IT estate, and a backdrop of continuing cyberattacks, the risk to retailers’ reputations of delivering a poor customer experience through a breach or latency issues is one which must be addressed as an absolute priority. To learn more about the risks being faced by retailers and see how they can be overcome, download the whitepaper here.

Lessons Learned From CSP Adoption of Public Cloud: Consuming and Managing Clouds

In recent years, communications service providers (CSPs) have started to migrate their workloads to the public cloud. Some have fully taken the plunge, while others are just getting their feet wet. Those that made the transition first have realized early adopter advantages in cost savings and agility; they also made some rookie mistakes. Commissioned by Amdocs and Google Cloud, GlobalData talked to senior officers representing 12 CSPs in North America, Asia/Pacific, and Europe. Throughout the paper, we include quotations from the interviews as a “voice of the CSP.” Think of them as the best advice you take home from a conference of your peers.

Lessons Learned From CSP Adoption of Public Cloud: Culture and Continuous Improvement

In recent years, communications service providers (CSPs) have started to migrate their workloads to the public cloud. Some have fully taken the plunge, while others are just getting their feet wet. Those that made the transition first have realized early adopter advantages in cost savings and agility; they also made some rookie mistakes. Commissioned by Amdocs and Google Cloud, GlobalData talked to senior officers representing 12 CSPs in North America, Asia/Pacific, and Europe. Throughout the paper, we include quotations from the interviews as a “voice of the CSP.” Think of them as the best advice you take home from a conference of your peers.

Lessons Learned From CSP Adoption of Public Cloud: Proper Planning and Preparation

In recent years, communications service providers (CSPs) have started to migrate their workloads to the public cloud. Some have fully taken the plunge, while others are just getting their feet wet. Those that made the transition first have realized early adopter advantages in cost savings and agility; they also made some rookie mistakes. Commissioned by Amdocs and Google Cloud, GlobalData talked to senior officers representing 12 CSPs in North America, Asia/ Pacific, and Europe. Throughout the paper, we include quotations from the interviews as a “voice of the CSP.” Think of them as the best advice you take home from a conference of your peers.

Lessons Learned From CSP Adoption of Public Cloud Infographic

GlobalData talked to senior officers representing 12 Communications Service Providers (CSPs) in North America, Asia/Pacific, and Europe that are already advanced in their cloud adoption journey, to hear firsthand what lessons they have learned from their telco cloud migration projects.