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This study sought to understand whether, and to what degree, an organization’s adoption of technologies and
processes that enable flexible IT service delivery are correlated to IT and business benefits. Conversely, the study
investigates if organizations that lag in terms of flexible IT enablement are more likely to struggle.
ESG conducted a double-blind, online survey of 2,000 IT decision makers knowledgeable about a broad range of
IT environment characteristics at their organizations, including data center infrastructure.
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