UC, which stands for unified communications, is the practice of integrating different communication tools together that help companies do their work more effectively.
This integration combines real-time enterprise and communication services with non-real time communication services.
Examples include video conferencing tools, fixed mobile convergence, desktop sharing, instant messaging, unified messaging, data sharing, etc.
Unified communications can be used in most scenarios, however, it is in the emergency field that its simplicity and ease of use is best taken advantage of.
What is included in UC?
Unified communications are not sold as a standalone product or service, in fact, UC encompasses several elements.
These include call control and multimodal communications, presence, instant messaging, unified messaging, speech access and personal assistant, conferencing (audio, Web and video), collaboration tools, mobility, business process integration (BPI), and software to enable business process integration.
Sharing the same concept of UC, there are also different areas of telecommunications that look into unifying tools for better business outcomes. For example, unified communications & collaboration (UC&C) and unified communications & collaboration as a service (UCCaaS).