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July 5, 2016updated 22 Sep 2016 12:36pm

What is SLA?

Here’s what service level agreement is all about.


SLA, or in its long form, service level agreement, is what formally defines a service contract.

This contract is made between a service provider and an end user who is the one that lays down what he/she expects from that same service provider.

SLAs were introduced by telco service providers and cloud computing providers.

Click next to read more about SLAs and Internet Service Providers.

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