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December 10, 2022updated 26 Jan 2023 10:47am

What is Rackspace?

Rackspace focused on offering managed cloud services.

By Tech Monitor

Rackspace is a cloud computing company that provides a wide range of services and solutions for businesses of all sizes. The company has been around for over 20 years and has built a reputation for delivering high-quality, reliable, and scalable services to its customers.

Image: Shutterstock

What does Rackspace do?

One of the company’s core offerings is managed hosting, which provides customers with access to powerful servers and other infrastructure resources that can be used to run their websites, applications, and other online tools.

In addition to managed hosting, Rackspace also provides many other services, such as cloud storage, databases and analytics. These services can help businesses to store, manage and analyse large amounts of data, as well as scale their operations as their needs grow.

Rackspace also provides several hosting solutions like cloud hosting, VPS hosting and dedicated hosting which provide customers with an even greater level of control, flexibility and scalability over their hosting environments.

One of the key benefits of using Rackspace’s services is that the company takes care of all the technical details, such as server configuration, security and maintenance. This allows businesses to focus on what they do best – running their business – without having to worry about the underlying technology.

What happened to Rackspace?

On 2 December 2022, Rackspace’s Microsoft Exchange server was hit by a cyberattack carried out by the PLAY cybercrime gang. The attack affected more than 30,000 users’ email accounts, leaving most of them unable to access their emails or historical data for several weeks.

The attack was highly sophisticated and targeted, making use of several vulnerabilities in the Microsoft Exchange environment, which Rackspace was forced to take offline.

While more than half of users regained access to their data, Rackspace announced in an update that the Microsoft Exchange environment would not come back online and instead would migrate to the more secure Microsoft 365 service.

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Rackspace customers, many of whom are small businesses, were dissatisfied with the company’s response to the attack, which emphasised the limited extent – less than 1% of customers – and the technicalities of the vulnerability.

The author generated this text in part with GPT-3, OpenAI’s large-scale language-generation model. Upon generating draft language, the author reviewed, edited, and revised the language to their own liking and takes ultimate responsibility for the content of this publication.


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