Business process management (BPM) is an approach to managing an organisation’s workflow that aims to make it more efficient and flexible.
BPM as an approach aims to minimise the potential for human error. The practice can include all or a mixture of modelling, automation, execution, control, measurement and optimisation of business activity flows, according to the definition by BPM.com.
It can serve the overall interests of the business, including systems and employees but also interactions with customers and partners.
BPM can be divided into horizontal frameworks, which deal with business processes overall and their design and development. Vertical frameworks focus on a specific set of coordinated tasks.
The processes mean flows of business activities. An approach to BPM involves looking at the processes in an organisation and analysing their effectiveness. The next step is resolving this through the use of the steps listed above.
It is not supposed to be a one-time exercise but requires constant assessment and fine-tuning.