Tacoma Power, a division of Tacoma Public Utilities, has selected CGI Group, a provider of IT and business process services, to automate its outage and network operations utilizing CGI’s PragmaLINE Distribution/Outage Management solution, D/OMS.
As part of system implementation, interfaces will be developed to Tacoma Power’s current customer information, work management, and geographic information systems, as well as to its SCADA/EMS solution. An interface to Tacoma Power’s new interactive voice response (IVR) application is also critical to support customer service and will be completed as part of this project.
CGI’s PragmaLINE D/OMS will provide for managing all trouble dispatch for Tacoma Power’s electric distribution networks. PragmaLINE will analyze operating data to help predict and monitor potential distribution network failures, allowing Tacoma Power to handle day-to-day network operations more efficiently. Under outage conditions, the system will accept customer outage calls from the IVR and a manual call taking application and indicate the probable source of failure, reducing restoration time and improving customer service levels.
Integration with Tacoma Power’s work management system will also allow the automated transfer of outage jobs to field personnel who currently receive their work wirelessly through a mobile dispatch application, as well as the accurate recording and reporting of the steps taken to restore service.
Andre Bouchard, sector vice president for utility solutions and services at CGI, said: CGI is committed to providing Tacoma and its customers with critical solutions in the key areas of customer service and delivery reliability through its end-to-end distribution/outage management solution.
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