Kosovan mobile service provider Z-mobile has entered into an agreement with Nokia Siemens Networks (NSN) to enhance the intelligence of its services to increase customer satisfaction and speed up the implementation of new services.
Under the five-year deal, NSN will provide consulting and system integration for a next generation intelligent network (NG IN) platform to support services focused on Z-mobile’s business needs.
According to NSN, the NG IN platform will provide offerings for Z mobile’s postpaid and prepaid billing and charging services, and interactive voice response (IVR) for automated voice or keypad navigation and customer relationship management (CRM) systems.
In addition, the platform can be scaled efficiently and cost-effectively to meet the expected growth of Z-mobile’s subscriber base, the company said.
Z-mobile has entered the Kosovan market as a mobile virtual network operator (MVNO) in the beginning of January. It is owned by Dardaphone, which is a joint venture of the Devolli Group Corporation and the US-based C-Com Group.
Milot Gjkolli, CEO of Dardaphone, the parent company of Z-mobile, said: “Our goal is to connect people without borders and limits. To this end, we aim to grow our business across the region by adopting models conducive to fast and innovative service launches.
“We selected Nokia Siemens Networks as our partner due to its track record of understanding mobile phone users and by providing top notch services and customer care. We are confident that through this strategic partnership, we will be able to rapidly increase the quality of the services we offer.”
