The Nethelands based media and communications services provider Ziggo has selected SAS Real-Time Decision Manager to provide its contact centre agents with real-time recommendations to meet their customers’ needs.

The SAS Real-Time Decision Manager provides contact centre agents with a complete and current picture of the client and the products, services.

SAS Customer Intelligence regional lead Mieke De Ketelaere said, "SAS Real-Time Decision Manager is designed to provide contact center agents with relevant customer information to help them provide the customer with the best possible offer and a truly personal experience."

Ziggo senior channel manager Edgar Pors said, "With this new application, not only can we get more value for our customers, but we are able to improve customer loyalty and satisfaction through better quality conversations and more targeted advice."

SAS is business analytics software and services provider and is an independent vendor in the business intelligence market.