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March 3, 2009

Zenprise monitors smartphone service management

Adds Windows Mobile support to Blackberry and iPhone fix

By CBR Staff Writer

Zenprise Inc has moved to round out its smartphone systems management suite so it can automate troubleshooting for over 300 Windows Mobile powered smartphones, as well as monitor and resolve problems with enterprise BlackBerry and iPhone deployments.

With the addition of Windows Mobile support to its MobileManager flagship, the company said administrators no longer need to worry about learning and paying for different products to support different smartphone platforms. 

Zenprise CEO Jayaram Bhat said the platform-agnostic approach “provides the ultimate in flexibility, allowing employees to use their smartphone of choice.”

The vendor reckons its system goes beyond simply monitoring service issues and smartphone problems, but will hand-hold systems administrator through recommended troubleshooting workflows. 

The ZenPro software engine identifies the root cause of user issues and feeds administrators with instructions on how to fix them. 

The system calls out to over 6000 diagnostic tasks. It will check wireless network availability, Active Directory health, carrier availability, WAN/LAN network performance, and overall email  server health. 

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A recent study by Gartner found that the average user calls into the help desk between three and five times a year, with an average call length of 30 minutes. Using its product, an admin can go from supporting 1,500 users to 6,000 users Zenprise reckons. Pricing begins at $35 per user for 1,000 users.

The Radicati Group predicts there will be 600 million smartphones in the enterprise by 2011, so the time spent managing users with different smartphones can quickly get out of hand if left unmanaged. The industry seems to see a need for such a product, and Zenprise has been able to raises $10 million this week in an oversubscribed funding round. 

Ignition Partners led the financing with previous investors Bay Partners, Mayfield, and Shasta Ventures all participating. The funds will be used to bolster direct and channel sales, and grow the company’s marketing efforts.

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