Managed service provider Zeal Softech has deployed Nimsoft’s Unified Manager to provide unified monitoring and ticketing services across its customers’ server, network, application, cloud and storage assets.
Nimsoft Unified Manager is a multi-tenant IT Management-as-a-Service application that combines infrastructure monitoring and ready- to-use ITIL-based service management.
The unified application will enable Zeal Softech to monitor and manage all systems and applications with a single integrated, web-based dashboard.
It also enables Zeal Softech to provide proactive troubleshooting and incident resolution across customer infrastructures, helping keep mission-critical systems and applications up and running.
The new capabilities will be delivered as part of the Zeal Softech’s Desktop Care Plus (ZDC+) application, delivering effective desktop management by automating up to 40% of routine, manual tasks, freeing IT staff to focus on higher-value work.
Nimsoft Solutions Group general manager Mark Frost said managed service providers have to maintain granular insight into all of their customers’ complex, business critical environments while also controlling their operational costs.
"Nimsoft Unified Manger addresses this twin challenge by providing Zeal Softech the comprehensive management insight it needs to efficiently and effectively resolve infrastructure issues," said Frost.
