Zain Kuwait, a Middle-East based mobile voice and data services provider has deployed Nokia Siemens Network‘s two new platforms.
The two new platforms — Serve atOnce Traffica and Serve atOnce Intelligence — will provide enhanced mobile network quality, customer care service and tailored market campaigns.
Zain Kuwait is deploying Serve atOnce Traffica to monitor end-to-end network performance for each service in real time, improving the quality of every voice call and SMS.
In addition, Zain can prioritise customer problems with its operations department and proactively solve them even before the customer notices that there’s an issue. This will help to speed up request and complaint resolution in customer care, boosting operational efficiency, the company said.
Zain Kuwait is also deploying reporting and analytics platform, Serve atOnce Intelligence (SAI). Integrated with the existing Nokia Siemens Networks’ subscriber data management and device management platforms, SAI draws data from multiple sources and reflects real-time user patterns in dynamic and flexible dashboards that show mobile terminal performance in the network, roaming, international call performance as well as Service Level Agreement reporting for Zain’s corporate customers.
Zain Kuwait management information systems director Osamah Abou Seido said all their customers have different service and quality requirements and their task is to be agile and pro-active enough to know those requirements and turn this knowledge into fast network improvements or specifically tailored offerings.
