Xelus applications enable forecasting, planning, deployment, and web-based sourcing of service assets. Arthur Andersen will work with telecom clients to integrate the Xelus software with legacy systems and incorporate service planning and web-based procurement into the clients’ business practices. As part of the alliance, Arthur Andersen also will train professionals to use Xelus’ service supply chain management software and showcase the software in its solution centers.
Both companies have extensive experience with clients in the telecommunications arena, which today is characterized by increased competition, high capital spending, sector consolidation and a race to offer new services. The alliance offers telecom companies the service inventory planning solutions and e-commerce strategies they need to make certain that they have the right parts in the right place, at the right time and at the right cost to ensure uninterrupted service while controlling their inventory costs.
New digital marketplaces are announced every week, but many of these marketplaces underestimate the skills, planning capabilities and resources required to manage the complexities of service providers and distribution operations, said Laddie Suk, a partner with Arthur Andersen’s technology, media and communications practice. Arthur Andersen and Xelus are working together to provide these marketplaces with rapid implementations and solutions that can simultaneously create significant efficiencies as well as increase customer service levels within a service organization.
