The shortlist also included Capita and Infosys BPO, but the Reading, UK-based company has been given ‘preferred supplier status’, and it expects to finalize the deal in November.
Delivery is scheduled to begin in July 2007, when Xansa will provide services including purchasing and sales transaction processing, artist and contributor payments, financial management and project accounting, payroll processing and expenses. Xansa will also be working with Siemens Business Services (which won the BBC IT Services contract in 2004) to provide infrastructure, applications support and customer service facilities.
We had a compelling proposition, CEO Alistair Cox told Computer Business Review. We won the deal because of our security of delivery, and our ability to constantly innovate, and are experts in F&A. It would be a rash decision for any organization to give such a deal to a company that was not an expert in this field.
Xansa will keep all voice work in the UK, but much of the work will be done from its F&A center in Chennai, India. The win is impressive in that not only did it manage to oust EDS, but it persuaded the BBC – a government funded organization – to move work offshore for the first time.
