WNS, a provider of business process outsourcing services, has announced a three-year contract renewal with Centrica, a UK-based energy company, extending an outsourcing relationship that began in 2005, with a potential two-year extension upon completion of the initial renewal term.
Under the contract, WNS will continue to provide offshore customer service and billing support for Centrica’s subsidiaries, British Gas in the UK and Direct Energy in the US and Canada.
In addition, WNS will continue to provide finance and accounting services and support to Centrica for both its UK and US businesses. Under the terms of the renewal, the companies will together also implement a transformational three-year plan to further streamline Centrica’s operations.
Neeraj Bhargava, CEO of global services at WNS, said: We are very pleased to be continuing our partnership with Centrica. Over the past three years, our teams have become an extension of Centrica’s operations. This contract renewal underscores our alignment to their business goals and reaffirms WNS’ commitment to scale our services to meet Centrica’s operational, functional and analytical needs.
Earlier to this, WNS extended its five-year contract with SAS Airlines to provide passenger revenue accounting services.