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February 26, 2009

WFS begins implementation of Quintiq workforce scheduling system

The system enables WSF dispatchers to manage last-minute staffing changes

By CBR Staff Writer

Quintiq, a provider of supply chain optimization software services, has started the implementation of WINDS, a workforce planning system configured to provide core business functions that comprise the dispatch and staffing at Washington State Department of Transportation Ferries Division or WSF.

Quintiq said that the system will address all collective bargaining agreement requirements and emerging regulations related to workforce dispatch functions. The new system is expected provide WSF with an integrated system that supports all union, legislative and safety requirements for dispatch operations and provides a platform for enhanced capabilities to meet new requirements as they emerge or change going forward.

Quintiq also said that the Washington State Department of Transportation Ferries Division Integrated Dispatch System (WINDS) implementation using its solution will automate the WSF deck, engine room and terminal operations dispatch functions. It will assign shifts and dispatch employees, while accounting for individual employee skills and training certifications, government regulations, employee preferences and union rules.

According to Quintiq, the system will also be used in real time to enable WSF dispatchers to manage last-minute staffing changes due to staff leave on short notice, weather impacts to the workforce deployment and technical challenges requiring workforce reconfiguration. Employing advanced algorithms, the Quintiq system is expected to enable WSF to optimize its workforce utilization while improving work assignment accuracy and accountability as part of its streamlined processes.

Joachim Arts, vice president of business development for North America at Quintiq, said: We are excited about beginning the implementation of this project because it is such a good fit with our capabilities. The Washington State Department of Transportation (WSDOT) WINDS project team’s skills will ensure the success of this implementation.

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