Astellia, a provider of monitoring offerings for the optimisation of mobile network QoS and performance, has signed a contract for its VIP Care offering with Wataniya Telecom, a mobile operator in Kuwait.
Astellia said that VIP Care offers new and innovative service packages. Using VIP Care offering, Wataniya monitors the network performances of its customers and ensures the delivery of quality of service across its 2G and 3G networks.
Wataniya also uses VIP Care for troubleshooting purposes to identify the root cause of problems and resolve quality threatening events before they affect user experience.
Hisham Siblini, Chief Technology Officer of Wataniya, said: "We are very pleased to collaborate with Astellia, the leading provider of monitoring solutions. By utilising Astellia’s VIP care solutions we are able to deliver the targeted quality service to our VIP customers in terms of data speed, voice quality and value added services.
"Wataniya spares no efforts in maintaining its customer’s satisfaction; therefore the new solution will enable us to offer new and innovative service packages that would match their expectations and cater to their increasing needs".
Sudhir Tripahi, senior manager networks and performance at Wataniya Kuwait, said: "Wataniya selected VIP Care over other solutions following intensive product benchmarking which proved that Astellia’s solution was superior to competing products.
"We see tremendous value in the use of the VIP Care solution; we are achieving our strategic objective of strengthening customer loyalty and maximising revenue on this key market segment."
