VoIP penetration among US businesses is expected to increase rapidly over the next few years, reaching 79% by 2013, compared to 42% at the end of 2009, according to a report by In-Stat.
The research found that the Hosted IP Centrex has surpassed broadband IP telephony as the leading revenue-generating, carrier-based business VoIP offering.
According to research, 33% of businesses that have already deployed VoIP offerings reported that recent economic conditions have caused them to slow additional deployment plans, compared to 30% reporting no change in plans.
The broadband IP telephony revenues continue to grow and are expected to more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces, In-Stat said.
David Lemelin, analyst at In-Stat, said: “VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimising efficiency and savings by replacing legacy TDM voice solutions.
“With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters locations where efficiencies and savings can be maximised.”