IBM and Viewpointe have extended its five-year services contract. As part of the agreement, IBM will now manage portions of Viewpointe’s Level II support, application management services and related project management functions. Viewpointe will retain responsibility for overseeing these areas including the development efforts in partnership with IBM.
According to IBM, the amended agreement extends the term of the current agreement and supports Viewpointe’s objectives to reportedly increase resource flexibility while managing costs and service levels.
IBM claims that this agreement enables Viewpointe to preserve the performance of its infrastructure throughout the term of the contract.
In terms of the agreement, IBM will provide IT infrastructure operations, project management and application development and maintenance services. IBM will support Viewpointe from four delivery centers around the country.
Lou Buglioli, chairman and CEO of Viewpointe, said: This agreement allows us to be dynamic in meeting market demands and focused on those elements that are core to our business. This contract extension speaks volumes about the strength and uniqueness of our relationship with IBM, and it is truly a vote of confidence in each other’s organisations.
