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November 22, 2009

Vertical Communications unveils new version of IP telephony system

Claims to increase CO line capacity through addition of T1/PRI card

By CBR Staff Writer

Vertical Communications, a provider of next-generation IP-based phone systems and voice applications, has made enhancements to its SBX IP, a converged IP telephony system developed in partnership with an LG electronics joint venture. The new version 3.0 of SBX IP includes increase in capacity to up to 48 stations, addition of a T1/PRI interface board and feature updates to help small businesses increase productivity and efficiency.

The company said that the SBX IP is a small business telephony system that incorporates features including, integrated voice mail/auto attendant, Voice over IP (VoIP), CTI, conferencing, IP soft phone support and multi-site networking for single- and multi-location small businesses.

According to Vertical Communications, the new version offers capabilities including T1/PRI card; 48 station ports; records VMIB greeting remotely from CCR menu; CO Line preset forward; CCR busy/error/timeout destinations; and call coverage of hunt groups.

In addition to increasing the maximum configuration of the SBX IP, the new offering provides a new CO line preset forward feature which will allow the system administrator to set up call forwarding scenarios. It allows any number of lines to ring into specific telephones, much like DID (Direct Inward Dial) in a PBX system and also allows the system administrator to preset call re-routing to voice mail or another station based on number of rings.

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The company claims that the new CCR (Custom Call Routing) option will open up new routing options that the system administrator can define in the event that a caller fails to make a proper auto attendant menu selection and errors or times out.

Charles deTranaltes, product manager at Vertical Communications, said: “Whereas the SBX IP 320 was limited to 12 analog lines by 32 stations (12×32), the SBX IP scales to as many as 30 lines and 48 stations (30×48). Release 3.0 increases the CO line capacity through the addition of a T1/PRI card which at full capacity will support 24 channels. The card also can be configured to support Fractional T1 (FT1), where available (typical FT1 carrier offerings are 8, 12 and 16 channels).

“In addition to the 24 T1 channels, the SBX IP will simultaneously support as many as 6 as analog lines. Release 3.0 enables our partners to begin selling SBX IP into significantly larger customers, which has increasingly been a request from the field.”

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