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October 5, 2009

Verizon signs six-year IT infrastructure agreement with JetBlue Airways

Internet-protocol-based (IP) voice and data network to support airport kiosks, wireless internet access and reservation system

By CBR Staff Writer

JetBlue Airways has entered into a new six-year strategic agreement with Verizon Business to manage the airline’s IT data centre and network needs, as well as provide security and IT consulting services. Terms of the deal were not disclosed.

Under this agreement, Verizon Business will provide strategic enterprise services, enhancing the performance and redundancy of the airline’s IT systems. In addition, it will design and manage the transition of JetBlue’s existing systems to a new global IT infrastructure to deliver new customer and collaboration services, including audio, net and video conferencing and enhanced contact centre applications that will enable JetBlue’s reservations agents to even better serve customers.

Verizon Business said that the newly built internet-protocol-based (IP) voice and data network will support airport kiosks, wireless internet access, an advanced reservation system and JetBlue’s vision to deliver enhanced customer service and better collaborative tools for its customers..

In addition, Verizon Business will help safeguard critical company data as well as ensure JetBlue meet strict industry requirements for secure credit card transactions online, over the phone and at the airport.

Joe Eng, CIO of JetBlue, said: JetBlue has built a reputation of consistently providing excellent customer service. The agreement with Verizon Business to strengthen our IT capabilities is further proof that we are taking the steps necessary to evolve our business to meet our customers’ changing needs. With this enhanced IT infrastructure, JetBlue will be even better positioned for the future.

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