According to Ventyx, the city implemented a baseline integration of Service Suite with its existing Ventyx Customer Suite customer information system (CIS)/billing solution, further automating and optimizing its ability to serve a growing customer base while streamlining business processes.
The city has reportedly integrated the solutions to take advantage of enhanced functionality in the areas of usability and improved communication between customer service representatives and service technicians in the field.
The integration further improved inefficient processes related to scheduling, distributing and working service order requests – including closing service orders in the field and automatically updating the customer billing record, said Ventyx.
Furthermore, because the city implemented a baseline integration from Ventyx, future enhancements to either solution can be incorporated without requiring costly custom integration development, added Ventyx.
Vince Burkett, president and CEO of Ventyx, said: We are grateful to the City of Charlotte for allowing Ventyx to partner with them on this very important initiative. The City of Charlotte is the perfect example of a utility that is generating new and deeper value by optimizing the various business processes that drive efficient service delivery – from the call center to the field to the monthly billing statement – through baseline integration of Ventyx solutions.
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