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November 30, 2009

Velaro’s click-to-call feature integrates with Aptela hosted phone service

To offer alternative mode of communicating with online visitors

By CBR Staff Writer

Velaro, a provider of click-to-chat and click-to-call software, has announced integration between its click-to-call software-as-a-service and Aptela’s hosted phone service. It allows small and medium-sized businesses to work with these communication tools to proactively respond to customer inquiries.

According to Velaro, its click-to-call offers an alternative mode of communicating with online visitors and allows website visitors to click a button on a company’s website and allow Velaro to identify the skilled agent and connect the call. Apart from this feature it is also integrated with Aptela’s hosted phone service.

In addition, it also comes with features which include live chat service and is integrated with all of Velaro’s work flow capabilities, such as auto routing, agent tiering and sales rules. The pre-call and post-call surveys are standard with the click-to-call service, allowing companies to track the effectiveness of their agents.

Alex Bloom, president of Velaro, said: This partnership is an incredible value for Velaro customers. By joining forces with the leading SMB hosted VoIP phone service provider, we are able to offer online businesses a streamlined resource that utilises their existing telephony infrastructure. Together we are assisting online merchants in realizing potential revenue from every web site visitor.

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Jackie Funk, director of marketing at Aptela, said: The integration of Aptela’s hosted phone service with Velaro’s click-to-chat application is a natural fit for any organisation that conducts business online. It allows any business with a web presence to be readily available to its customers at all times – a perfect solution for both marketing and customer service.

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