Customer relationship management software vendor Vantive Corp and Aspect Telecommunications Inc this week announced plans to integrate Aspects’ CTI (computer telephony integration) software with Vantive’s call center application. The combined product will enable businesses to offer faster and more efficient service to their customers, the companies said.
Under the alliance, the two will develop an integration module, to be sold by Vantive only, which will allow customers using both Aspect and Vantive’s software to integrate their products without having to go to an outside systems integrator, as was the case in the past. Integrating Aspect’s CTI software with Vantive’s call center application lets operators get on screen information about the customer while they are speaking to them on the phone.
Kerry Krabill, Vantive’s director of corporate marketing said the company had been working with Aspect for a while and that this announcement was effectively them formalizing the relationship. We looked at the integration customers were doing to make our software work together and we decided there was need for us to productize that, she said. Krabill wouldn’t say how much the integration module will cost, only that it would be cheaper than users having to pay a systems integrator. More details will be available when the software is launched in June. Krabill added that Vantive was exploring integration beyond just CTI functionality, but details won’t be announced until late June.
