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Technology / AI and automation

US WEST GOES TO SUN FOR ULTRA ENTERPRISE SERVERS

Telecommunications services provider US West Inc’s US West Communications division has signed up Sun Microsystems Inc as its latest partner to help develop what it’s describing as next- generation, enterprise-wide call center solutions. The company’s new Computer Telephony Integration products will run on Sun’s Ultra Enterprise servers which will perform the key functions of the business call center; directing the flow of calls and performing database searches.

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CBR Staff Writer

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