UPMC Health Plan will implement ikaEnterprise self-service web portals to better serve the needs of members, brokers, employer groups and providers, as well as the company’s internal administration staff.
The web portals are designed to streamline and automate UPMC Health Plan’s Medicare, small group and large group business processes. This includes: quoting and proposal generation, plan selection, application submission, and medical underwriting. In addition, the portals will provide UPMC Health Plan with extensive online Customer Relationship Management (CRM) prospect management.
ikaSystems, based in Southborough, Massachusetts, is a provider of web-based, enterprise resource planning (ERP) applications for the healthcare industry.
Ed McCallister, CIO for UPMC Health Plan, commented on the system, it will help reduce administrative expenses significantly by streamlining our Medicare, small and large group sales, and renewal cycle. With this, we can be more responsive to shifting market requirements. The single platform system is capable of managing online payments, e-billing, commissions and roster management.
