Research has highlighted the strong performance of Jeeves Solutions’ customer intelligence features.
In a new report, Enterprise Search Technologies, Datamonitor has reviewed the products of eight enterprise search vendors, singling out JeevesOne Analytics for its advanced capabilities. The growing importance of search and information retrieval analytics puts Jeeves Solutions in a strong position for future growth.
Datamonitor has highlighted Jeeves Solutions, the enterprise software division of Ask Jeeves, for the superior analytics it delivers to more than 40 corporate customers. Jeeves Solutions’ customer intelligence feature, JeevesOne Analytics, was singled out after Datamonitor surveyed eight enterprise search vendors’ products including EasyAsk, Mercado, Endeca, FAST Search, iPhrase, Verity and InQuira.
JeevesOne Analytics combines natural language processing techniques with traditional data analysis practices to provide insight into the motivation of site visitors. The unconstrained feedback users leave behind, found in the form of questions asked and actions taken, can be mined to reveal their needs, wants, awareness levels and attitudes. JeevesOne Analytics completes the customer information retrieval cycle by enabling enterprises to analyze and act upon feedback gathered from user interactions.
This information helps Jeeves Solutions’ customers – including Ford, Nike, British Telecom, Visa, Roche and Purina – to build relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Jeeves Solutions aims to help companies cost-effectively increase the quality and depth of customer interactions and leverage customer insight to guide product, sales and marketing strategies.
Thisreinforces the feedback we hear from our customers, that JeevesOne Analytics acts as an around-the-clock focus group, helping companies to ‘listen’ and learn from every customer interaction online, said Skip Battle, CEO of Ask Jeeves. JeevesOne search and analytics provide companies with theopportunity to understand and ultimately influence customers’ behavior.
Analytics are a critical component to enterprise search and information retrieval solutions, providing companies with information about the wants and needs of their customers. Dynamic report generation and analysis capabilities allow companies to use search in an even wider and more valuable range of business and customer intelligence activities. JeevesOne Analytics completes the customer information retrieval cycle by enabling enterprises to analyze and act upon feedback gathered from user interactions.
Related research: Datamonitor, Enterprise Search Technologies: Releasing the Power of Information For more information on this white paper or related topics, please contact Marq Mellor at mmellor@datamonitor.com or 212-652-5349
