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November 10, 2009

United Bank Chooses TLM Corona From SmartStream Technologies

To automate back office processes like cash, ATM and credit card reconciliations

By CBR Staff Writer

Egypt-based United Bank has selected SmartStream Technologies’ TLM Corona to automate its back office processes, reported The Asian Banker. SmartStream Technologies is a financial transaction lifecycle management firm.

The bank had been reconciling transactions manually but recognised the need to reduce its operational risk and costs through automation. Further, with its transaction volumes continuing to rise, the bank required a single solution that would scale to meet its future processing needs.

After completing a solution analysis, United Bank selected TLM Corona, through SmartStream’s local partner Intercom, to reconcile its cash, ATM and credit card transactions. A decisive factor in selecting TLM Corona was its ability to provide reconciliations across multiple transaction types within a single solution.

Mohamed Mostafa, chief information officer of United Bank, said: “TLM Corona will provide us with a single reconciliations and investigations platform, automating the processing of all cash, ATM and credit card transactions to reduce our operational risk that was present in a manual environment. Automation will also significantly reduce the cost of processing these transactions while helping to deliver enhanced customer service.”

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Christian Schiebl, executive vice president of SmartStream Technologies, said: “We’re delighted that The United Bank has chosen TLM Corona to create an enterprise-wide reconciliations platform. Its decision shows TLM Corona’s strengths in providing a strategic and flexible solution that will allow the institution to reduce costs and operational risks while also providing the scalability to manage its predicted volume growth.”

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