The deal extends Unisys’ existing relationship with the Department of Premier of Cabinet (DPC) and the Department of Treasury and Finance (DTF), enabling the IT company to expand its provision of services to cover areas such as disaster recovery, process improvement and consulting.
As part of the new agreement, Unisys said it will provide service desk and deskside support, IMACs (Installs, Moves, Adds, Changes), Lotus Notes administration, network management and server management to five Central Business District (CBD) locations in Melbourne.
Ian Thomas, director of IT services for DPC and DTF, hopes that Unisys will meet the government’s increased expectations for innovative service delivery and value for money.
He continued to comment that the tender will allow the departments’ operations to run within the UK-built IT Infrastructure Library (ITIL) framework, set up to improve service and reduce operational costs.
The procurement of Unisys’ services comes after Unisys was successfully sued by its then-client in the Royal Auto Club of Victoria(RACV) in 2001 over an imaging-based document and workflow management system to replace RACV’s paper-based claims system. The case, hosted in Victoria, altered the process of constructing contracts for IT vendors throughout Australia.
Despite losing the case, Thomas said Unisys demonstrated a commitment to service management. We were looking for a partner with a global understanding of IT as a service to support business process, not just a technology. Unisys global experience will provide benchmarks against which we can continue to improve our service to the Departments, which will ultimately benefit all Victorians.
