Under the terms of the agreement, which extends a relationship that began in 2005, Unisys is expected to provide managed services for 5,000 Dr Pepper Snapple Group IT users in the Americas. The services include service desk; field support, including IT equipment maintenance; equipment installs, moves, adds and changes (IMACs); and deskside support for hardware and software.
Virginia Guthrie, chief information officer of Dr Pepper Snapple Group, said: Partnering with Unisys for outsourcing services helps Dr Pepper Snapple Group keep IT costs in line and streamline operations. IT and Unisys are working hard to continually enhance support for our employees so they can focus on serving our distributors and other customers with increasing efficiency.
Scott Vogel, vice president for US western region of global outsourcing and infrastructure services at Unisys, said: Dr Pepper Snapple Group told Unisys to keep a smile on their employees’ faces by making sure they have the timely IT availability and support they need to do their jobs. We are proud that our outsourcing services have enabled us to fulfill that objective and help our client further its global sourcing strategy.
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