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November 10, 2009

Unisys wins IT outsourcing contract with Unilever

To provide desktop and IT support services to its employees

By CBR Staff Writer

Unisys said that its UK subsidiary has won an information technology outsourcing contract from Unilever, a provider of foods and home and personal care products. The initial term of the agreement is four years, with an option for a one-year extension. Financial terms were not disclosed.

Under the terms of the contract, Unisys will provide a range of IT management and support services for more than 60,000 Unilever employees across North America, Latin America, the Caribbean, Europe, Russia and Central Eastern Europe.

According to Unisys, the services will include service centre, desktop management and desk-side support, and management of future desktop technology. It will focus on providing a services framework that enables Unilever employees to have access to productivity tools wherever they work or travel.

The company said that the initiatives include programs to provide Unilever employees flexibility and choice in using and supporting the latest computing devices; self-help service which enable end users to fix routine problems; and access to server-based virtualised applications and other green IT initiatives to support Unilever’s carbon emissions reduction plans.

Peter Opalka, vice president of Unilever, said: “We selected Unisys as our key partner for end-user support services because of the company’s proven service delivery capabilities and innovative roadmap for evolving desktop services to provide our workforce with anywhere, anytime access to tools critical to their business productivity.”

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