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Technology / AI and automation


Unisys Ltd has won a UKP60m contract – its largest yet – from the Trustees Savings Bank Plc, for the installation of a network to automate back office work throughout the bank’s 1,600 high street branches. Under the terms of the contract, Unisys will provide B25 workstations and 2200/100 small OS1100 mainframes to link existing Unisys counter terminals and the two huge Unisys 1100/90 mainframes installed at TSB production centres in Wythenshawe and Milton Keynes. The bank claims that the network will cut the 50% of staff time currently spent on administrative tasks down to 18%, and that customers benefits will include swifter counter service, a faster reponse to mortgage and personal loan requests and the demise of the dreaded queue. Installation of the equipment will begin immediately, and should be completed by early 1991. Overall the bank is investing some UKP95.5m in the technology drive: the additional UKP35.5m will cover new equipment in Scottish and Channel Islands branches and bank-based training and reorganisation costs.

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