Information technology company Unisys has won a five-year extension of its contract to provide end-user support services to Flowserve, a manufacturers of pumps, valves, seals and components to the process industries.
Under the extension, valued at an estimated $37m, Unisys will provide ongoing and expanded services to support approximately 10,000 of Flowserve’s employees in more than 50 countries worldwide for five years beyond the originally contracted 2011 expiration date.
The ongoing services include service desk support in nine languages, desk-side support, equipment maintenance, and installs, moves, adds and changes for desktop and laptop PCs, BlackBerry smartphones, servers and printers.
In 2011, the company plans to implement Converged Remote Infrastructure Management Suite service offering for Flowserve.
The company said that the service provides a single, unified view of an entire IT infrastructure and will enable Unisys to provide integrated monitoring and management of some 500 servers deployed in Flowserve locations around the world.
In addition, Unisys will implement an IT Services Management framework, based on the ITIL v3 standard, for continuous improvement in service delivery.
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Unisys will also enhance both the self-service portal for Flowserve employees and the knowledge management solution that stores information about prior service events.
