View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Networks
July 29, 2013

Ukash deploys new solution to handle calls

Ukash said it has reduced call handling time and improved overall management.

By Amy-Jo Crowley

Cash payment provider Ukash has deployed a new cloud solution from NewVoiceMedia designed to direct calls to appropriate agents.

The ContactWorld solution integrates with Salesforce hardware, allowing calls to be tracked and prioritised.

The UK-based company said that access to NewVoiceMedia’s voice technology and real-time data of a customer’s call history reduces costs and enhances user experience.

Jonathan Gale, CEO at NewVoiceMedia, said: "It’s also scalable as the business grows, without the headache of integration, upgrades and maintenance."

Other features include Dynamic Routing that prioritises calls based on data from Salesforce as well as a click-to-dial function that saves time and improves call connections.

Emanuela Azzarello, customer services manager at Ukash, said: "We’ve reduced average handling time, achieved call abandonment rates of 1%, improved the management of our department and increased ROI on our previous model."

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.