CORGI said it is already seeing an increase in the time available for gas safety consultants and expects this efficiency improvement to reach 30% once the service is fully established.
CORGI was founded to protect the public from the dangers of unsafe gas installations, and carries out gas safety inspections all over the UK. Previously, its staff were faced with results from safety audits that often required double-checking, leading to large amounts of paper-based administration. CORGI said that since moving to Blackbay’s mobile technology, Service Connect, CORGI’s consultants have seen a big decrease in paperwork which has meant they are now able to perform more audits, providing more commercial value as well as ensuring the safety of gas supplies for more people.
CORGI’s auditing business has been transformed with the introduction of the Service Connect Software, cutting manual processing and dramatically reducing the scope for errors, said Matt Sharp, resources director for CORGI. We chose Blackbay as a result of their commitment to deliver a robust and reliable solution in less than six months from signing the contract, a promise they have met. We have been thoroughly impressed with their ability to understand our business and deliver on our needs.
Blackbay worked with CORGI to design and implement the Service Connect offering around CORGI’s processes, meeting its current business needs but also streamlining its operation, according to both parties. The offering is specifically designed for field service management and provides service managers with real-time information on job events, including key information such as onsite arrival and job completion. Blackbay said this enables organizations to efficiently and effectively manage their field workers and information flow.
Sharp said that although there was some initial anxiety over the switch to more mobile processes, CORGI’s 60 nationwide auditors have now welcomed the new system, citing its usability. He said the organization expects to see a full return on its investment within the first year of implementation due to the increased time available for consultants to carry out their work.
Following the success of this implementation, CORGI already has plans to extend the use of the Service Connect system to its auditing operations overseas as well as adding more features to the current implementation, Sharp said.
Blackbay is headquartered in London, UK, with offices in Belgium, New Zealand, Australia, and Asia. It focuses on real-time mobile worker products and services that are claimed to enable business process improvements to supply chain and field service operations. It develops the services both on the handheld devices (PDAs and Smartphones) and the back-end infrastructure required to manage the service.
